999 Medical & Diagnostic Centre

Updated 31 March 2020

999 Medical & Diagnostic Centre is a location registered under the provider 999 Medicine Limited. The location site address we visited as part of our inspection is 999 Finchley Road, London, NW11 7HB. The provider offers a pre-booked private doctor and nursing service from three consultation rooms. The staff team comprises a lead doctor, a practice nurse and a practice manager. The service also refers patients to self-employed medical consultants who work from the provider’s consultation rooms and specialise in gynaecology, dermatology and psychotherapy. The service is open Monday - Thursday 8:00am – 8:00pm and Friday 8:00am – 4:00pm and sees approximately fifty patients per month.

Dr Eric Ansell is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service is registered with the Care Quality Commission to provide the regulated activities of diagnostic and screening procedures, treatment of disease, disorder and injury, and surgical procedures.

How we inspected this service

Pre-inspection information was gathered and reviewed before the inspection. On the day of the inspection we spoke with the lead doctor, practice manager, business manager and lead nurse. We looked at records related to patient assessments and the provision of care and treatment. We also reviewed documentation relating to the management of the service.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

•Is it safe?

•Is it effective?

•Is it caring?

•Is it responsive to people’s needs?

•Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 31 March 2020

This service is rated as Good overall. (Previous inspection February 2019, not rated).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at 999 Medical & Diagnostic Centre as part of our inspection programme. 999 Medical & Diagnostic Centre is an independent health service based in North London and offering private general practitioner services.

We received 12 patient Care Quality Commission comment cards. All of the comment cards we received were positive about the service. Patients said they were satisfied with the standard of care received and said staff were approachable, committed and caring.

Our key findings were:

•There were systems for reviewing and investigating when things went wrong. For example, we saw evidence the service identified lessons, shared learning and took action as necessary to improve safety.

•The provider assessed needs and delivered care in line with relevant and current evidence based guidance and standards.

•Staff involved and treated people with compassion, kindness, dignity and respect.

•Patients could access care and treatment from the service within an appropriate timescale for their needs.

•The leadership, governance and culture promoted the delivery of high-quality person-centred care.

The areas where the provider should make improvements are:

•Undertake regular medicines audits to ensure prescribing is in line with best practice guidelines for safe prescribing.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care