Archived: The BAC O'Connor Rehabilitation Centre - Newcastle Under Lyme

We do not currently rate substance misuse services.

We found:

• The unit was staffed 24 hours a day, seven days a week.
• Mandatory training had been completed by all staff. Electronic records demonstrated this alongside recording in personnel files.
• Clients who required alcohol detoxification completed this prior to admission at the providers’ detoxification unit in Burton on Trent or at other detoxification facilities.
• There was evidence of reporting and learning from incidents and there had been no serious incidents in the service during the past twelve months.
• Thorough assessments took place prior to admission including pre-rehab groups held on a weekly basis.
• The treatment records seen all contained recovery plans that were up to date, personalised, holistic and recovery orientated
• Information was stored securely, some information was stored electronically but the majority of treatment records were paper based
• Clients signed a written treatment contract which included consent to bag searches, urine screening, and breathalyser testing, reduced access to the telephone and no unescorted leave.
• There was a family/carer group which ran on a weekly basis.
• Therapies on offer included relapse prevention, relaxation, anger management, and stress management, cycle of addiction, life story work and 1:1 therapy sessions tailored to individual needs.
• The provider had a two year aftercare programme in order to continue to support clients in their recovery journey after completing the residential programme.
• A clear structure was in place for reporting complaints with timescales for response.
• Staff knew and spoke confidently and with passion for the organisation’s recovery focused values.
• Both the Chief Executive Officer and senior managers had a visible presence and staff told us they were approachable.