15 May 2013
During a routine inspection
There were four people living at the home at the time of our visit. We spoke with all of these people, the staff that were supporting them and a relative. We received positive comments in support of the service provided.
People told us that they were happy with how their care and support needs were being met and that staff were available at the times they needed them. A person using the service told us 'Staff help me get to the doctors if I am not well.'
People told us that staff supported them in a respectful manner and offered them choices of how and where they wanted to spend their time. A person using the service told us 'The best thing about living here is that it is friendly.'
People told us that they had opportunities to take part in recreational activities and were encouraged to be as independent as possible. A person using the service told us 'I go out shopping with staff every week. I enjoy doing that.'
People told us that they were involved in menu planning and meal preparation and that they were satisfied about the choice and quality of meals.
People told us that they felt safe living at the home and that they would speak to the manager or staff if they had any concerns. A person using the service told us 'I would talk to anyone from here if I had any complaints, but nothing is troubling me.'
Systems were in place to monitor the quality of service provided at the home. People using the service and their relatives were involved in this.
During our inspection, we asked local authority staff involved in monitoring the home about the quality of service provided. We had not received any information from them at the time of writing this report.