The Care Quality Commission
  • Care Home
  • Care home

Archived: 44 Manorford Avenue

Stone Cross, West Bromwich, West Midlands, B71 3QH (0121) 588 2800

Provided and run by:
Optimum Care Services

Important: The provider of this service changed. See new profile

All Inspections

15 May 2013

During a routine inspection

There was one person living at the home on the day of our inspection. No one knew we would be inspecting that day.

We spoke with the person who lived at the home they told said, "I like living here. The staff are all nice". They also told us that, "Staff encouraged them at all times to be independent" and they were glad of that.

We found that people were treated with respect and dignity.

People's needs had been assessed which ensured that their health, personal care, and safety needs could be monitored and met.

We identified that people were given the support and encouragement that they needed to eat and drink sufficiently to prevent ill health. One person said, "I do my own food shopping and only eat what I like to eat".

We looked at parts of the premises and saw that they were clean and hygienic.

Records we looked at and people we spoke with confirmed that systems had been used to monitor how the service had been run to benefit the people who lived at the home.

23 April 2012

During an inspection looking at part of the service

We arrived at 44 Manorford Avenue early so that we could meet and speak with the people who lived there. We knew from our previous inspection that people have an active life and may not have been at home if we had visited any later in the day.

On the day of our inspection one person lived at the home. During our inspection we spoke with the the one person living at the home, the only staff member on duty and the manager. We indirectly and directly observed staff interaction with the person and found that this was positive. The staff member gave the person choices and was friendly and polite.

The person living at the home told us 'I am very happy here. I like living here. I can do things for myself. I like the staff'.

The only staff member on duty told us that they liked working at the home.

22 August 2011

During a routine inspection

At the time of our inspection only one person was living at the location. We spent time talking to this person and observing their routines during the day and the interactions between them and staff.

The person told us that they liked living at the location. They told us that they were well looked after and that they enjoyed doing art work which they were enabled to do.

We did find that improvements are needed in some areas. For example, medication systems are not as robust and safe as they should be and that some environment issues should have been dealt with.