People told us that they now had a tenancy agreement in place with the service and that they had a contract for the domiciliary care service that they received. One person told us that they were allowed to live how they chose and that they were well supported by staff. Everyone that we spoke to said that staff respected their privacy and dignity.People told us that they had a copy of their care plan in their own flat. One person spoke highly of the member of staff on duty. They said, 'X is excellent and knows me extremely well'.
People told us that they were happy with the service they received and that they could choose how to spend their days. The people that we spoke to received different levels of service. All of the tenants had help with meals, some received a domestic service and some required assistance with personal care. The number of support calls they received varied from one per week to four per day; one person had one to one support each day and another did not receive any domiciliary care support. People told us that there were sufficient numbers of staff available to meet their needs.
People gave differing views of the meals on offer. One person said that the food was very good and that is was well presented, which 'gave them an appetite'. Another person said that the lunches were 'not the best in the world' but that tea time meals were good. A third person said that the meals were fine but that they preferred 'simple food'. We were told that there was usually a choice of meal on offer at lunchtime, but not always, and that there was always a choice at tea time.
The people that we spoke to showed us where they kept their medication and the associated records. They told us that staff helped them with medication by reminding them to take it or assisting them to take it.
People told us that the premises were kept clean and that their own flats were cleaned regularly by staff as well as communal areas.