Archived: Woodhaven Residential Home

We saw people received appropriate care because their needs were assessed before care was delivered. People had care records which included up to date information about how they wanted their care and support provided. We saw information to demonstrate how arrangements to seek people's consent to care or treatment had been agreed. This ensured the provider could meet people's individual needs.

People using the service were happy with the care they received. One person said, 'I can't tell you how well they manage everything, they are so good I could cry.' Another person told us, 'Everyone is looked after well, the goodness they have in them is amazing. I feel so safe here they look after us so well.'

We observed medication practices and saw systems were in place to manage medication safely and effectively.

We saw records to confirm staff were recruited appropriately ensuring vulnerable people were suitably supported.

The staff received training that was appropriate for their individual needs. This provided them with the information and knowledge they needed to care for people with dementia appropriately.

We also spoke with people living at the service and their families about whether they liked living at the home.

Some people due to the nature of their needs were unable to tell us their opinions about living at the home. We used other methods to better understand their needs to include surveys completed by their relatives.

People using the service and their relatives told us they were happy with the service they received and the staff who worked with them. One service user told us, 'I find the staff to be perfect and the food is alright'

Staff we spoke with told us they enjoyed working at the home and received appropriate training to undertake their work competently. They also told us they received appropriate support from the management team.

We looked at six key outcomes to establish whether people were involved and participated in the service they received; whether care was provided appropriately; whether the service could adequately ensure people's safety within the home; whether the environment was safe and fit for purpose; whether there were sufficient staffing levels and whether there was a system for ensuring ongoing quality assurance within the home. We found that Woodhaven Residential Home was compliant in these six outcomes that we inspected.