10 October 2013
During an inspection looking at part of the service
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Staff had received appropriate appraisal and supervision, which they told us they found supportive.
We found that although some staff training was up to date and some had been undertaken since the last inspection, not all staff had yet received all of the training they needed to enable them to care for people who used the service safely and to an appropriate standard. Records showed that courses had been booked and staff we spoke with confirmed this.
A procedure had been developed for staff to follow after a person's death. This meant that when the Care Quality Commission is notified of the details of the circumstances surrounding any death, action can be taken if necessary, to protect people who use the service.