Background to this inspection
Updated
11 September 2018
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place over several dates. On the 02 August 2018 we visited the office. On the 21 August we contacted relatives to get their feedback about their experience of the service and on 23 August 2018 we contacted both an outside professional and a representatives from the local authority to obtain their feedback about the service. We gave the provider 48 hours’ notice of our intended inspection to make sure that appropriate staff were available to assist us with the inspection.
Before our inspection we reviewed information we held about the service including statutory notifications relating to the service. This included the Provider Information Return (PIR). This is a form that requires them to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection we were unable to observe care provision due to the nature of the service which provided personal care and support to people living in their own homes and although it was not possible to speak directly to the people who used the service, we were able to speak to their relatives to obtain views and feedback regarding the services provided We also reviewed documentation in relation to the care provided. We spoke with two staff members, the registered manager and the provider.
We looked at two care plans, three employment files, quality monitoring records’ and other relevant documents relating to how the service operated.
Updated
11 September 2018
Purple Professional Services is a domiciliary care agency and provides personal care to people living in their own houses in the community. At the time of our inspection four people were being provided with a service.
Not everyone using Purple Professionals Services Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and on going monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.
People told us they felt safe with the care provided. Risks to people were appropriately planned for and managed.
People told us there were enough competent staff to provide them with support when they needed it.
Staff had received appropriate training, support and development to carry out their role effectively.
People received appropriate support to maintain healthy nutrition and hydration.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People told us they were treated with kindness by staff who respected their privacy and upheld their dignity.
People were given the opportunity to feed back on the service and their views were acted on.
People received personalised care that met their individual needs. People were given appropriate support and encouragement to access to follow their individual interests.
People told us they knew how to complain and were confident they would be listened to if they wished to make a complaint.
The management team worked hard to create an open, transparent and inclusive atmosphere within the service. People, staff and external health professionals were invited to take part in discussions around shaping the future of the service.
There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.