Scraptoft Court Care Home

Updated 23 September 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by 3 inspectors.

Service and service type

Scraptoft Court Care Home is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Scraptoft Court Care Home is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 7 September 2023 and ended on 8 September 2023. We visited the location’s service on 7 and 8 September 2023.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

During the inspection, we spoke with 2 people, 5 relatives, 9 staff including the registered manager, and 1 healthcare professional.

We reviewed a range of records, including 7 people’s care plans, medicine records for 6 people, mental capacity information for 12 people, staff rotas, audits, cleaning schedules and meal records.

Updated 23 September 2023

About the service

Scraptoft Court Care Home is a residential care home providing personal and nursing care to up to 34 people. The service provides support to people with dementia, physical disabilities, and long-term mental health conditions. At the time of our inspection there were 31 people using the service.

People’s experience of using this service and what we found

People told us they felt safe. Risks to people’s health, safety and wellbeing had been robustly assessed. Medicines were managed safely, and staff had undergone robust recruitment checks prior to starting work. We recommend the provider consider reviewing the PRN protocols for people and adding further details where possible. We also recommend the provider consider maintenance on the wooden handrails in communal areas to ensure they are free from chipped paint. This will make it easier to keep the handrails clean.

Staff members had the relevant training to support people effectively and meet their needs. People who required assistance to eat their meals received this in a dignified and compassionate way. People could access the level and well-maintained garden whenever they chose.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with respect, care and compassion. Staff went above and beyond to ensure they respected people’s diversity

People received personalised care and support, which met their needs. Communication needs for people were also met. Complaints were investigated, documented and responded to.

People said the service was well-led. We observed good outcomes being achieved for people. The provider worked closely with health professionals and understood their legal duties.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (Published 24 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Scraptoft Court Care Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.