Archived: Agape Lodge

We saw that the Provider had purchased appropriate, lockable, filing cabinets for the storage of files which contained sensitive personal information.

We looked at care plans and other information and we saw that this was up to date and appropriately structured in the new files.

We saw that the Provider had implemented improved storage facilities for archived information and new retention and secure destruction arrangements meant sensitive and personal information was managed safely.

We spoke to people who lived at the home and family members. The people who lived in the home told us about their weekly activities, how they went to the local shops and about their holidays.

Family members told us they were happy with the care and support provided by Agape Lodge. One family member told us, 'They are very good with X. I am sure he is well looked after.'

We looked at the care plans for the people who lived in the home and found that they were not always up dated routinely following a review of needs. We reviewed the record keeping and security and storage arrangements in the home. We saw that historic records were not stored securely or confidentially.