Updated 14 August 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team:
One inspector and an expert by experience carried out the inspection. An expert by experience is a person with personal experience of using or caring for someone who has used this type of service.
Service and service type:
Elite Home Care Limited is a domiciliary care agency. People receive a personal care service in their own home.
Not everyone using Elite Home Care Limited receives regulated activity; CQC only inspects the service being received by people provided with 'personal care; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection site visit was announced and started on 9 July 2019 and ended on 10 July 2019. We gave short notice of the inspection because we wanted to be sure a senior member of staff was available to support the inspection.
What we did:
We reviewed information we had received about the service. This included details about incidents the provider must notify us about, such a notification or serious incidents.
We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan and conduct our inspection.
During the site visit, we spoke with a relative. We also spoke with managing director, the registered manager, a team leader, a care co-ordinator and four care staff.
We reviewed a range of records. These included three people's care and medication records, three staff recruitment files and training and supervision records. We reviewed records relating to the management of the service. We reviewed how the provider and the registered manager completed their quality assurance checks
After the inspection we telephoned six people who used the service, four relatives and two members of staff to gain their view on how the service was managed and care was delivered. You can see what they told us in the main body of the report.
We obtained feedback from three health professionals to obtain their views about the service. We have included their views and feedback in the main body of the report.