The Care Quality Commission

Archived: Cherish UK Metro House

Unit 5 Metropolitan Business Park, Preston New Road, Blackpool, Lancashire, FY3 9LT (01253) 766888

Provided and run by:
Cherish UK Limited

All Inspections

1 November 2012

During a routine inspection

During our inspection we looked at care and staff recruitment records. We did this to confirm people were being well supported and staff members had been recruited properly. We also spoke with people being supported by the agency and interviewed some staff members. The people we spoke with said they were receiving safe and appropriate care which was meeting their needs. They told us the staff visiting them were polite, reliable and very professional when undertaking their work.

We spoke with a commissioner from Blackpool's Primary Care Trust (PCT). They told us they had commissioned a number of complex care packages with the agency. They said the agency provided a very good service They told us the agency had been particularly responsive with requests to support people with end of life care.

"I was with another agency for a number of years but have been very impressed with Cherish. The assessment of my daughters needs was very thorough and very professional. I was sent a copy of her care plan for my agreement before it became a working document. I was fully involved in the whole process and was very impressed. I am very happy with the support we are receiving".

"I have had no problems with this agency unlike some others I have used. I have found them very reliable. The girls are all very cheerful and friendly. I look forward to their visits".

"No problems at all. They provide a very good service".

31 August 2011

During a routine inspection

People told us they had received a visit from a representative from the agency before the service commenced to discuss their needs and they had agreed to the support to be provided.

We spoke to people about their experiences being supported by the agency. They told us their carers provided sensitive and flexible personal care support and they felt well cared for. We were told their carers had the skills necessary to ensure people they support were treated with respect and dignity.

'I have two members of my family who are supported by the agency and I am fully involved in all decisions made about their care. We are all happy with the support they are receiving'.

'I like all my carers. I decide what I would like to do and they support me'.

'I was recently involved in the recruitment of a staff member. I enjoyed the experience and want to be involved again in the future'.

'The carers who support my son are really friendly and likeable people. They have been really helpful and supportive of me recently as I have been unwell. We couldn't have a better group of carers. My son get's on well with all of them'.

'The staff who support me are all very polite and friendly towards me. I think of them as my friends'.

'Very reliable service that has never let us down. My son get's on very well with his carer. We think he is a smashing lad who is doing a wonderful job'.