3 April 2013
During an inspection in response to concerns
We found issues with the environment that did not support people's dignity. For instance, people's bedrooms were locked and they had limited access to them. There was no toilet paper in the toilets. We also found issues with the maintenance and suitability of the premises such as loose stair carpet and worn flooring.
People were being cared for according to individual assessed need but we found that people's choices and preferences in relation to their care were not fully incorporated in to this care planning. On the day of our inspection the service was short staffed. We found that records were stored securely.