Everycare (MK & Beds) Limited provides personal care and support to people in their own homes. At the time of our inspection 111 people were receiving personal care and support from the service.
The service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
We found the service’s quality monitoring systems to drive continuous improvements were ineffective.
We found notifications in relation to concerning information were not always submitted to the Care Quality Commission (CQC). You can see what action we told the provider to take at the back of the full version of the report.
Staff had been provided with safeguarding training to protect people from abuse and avoidable harm.
There were risk management plans in place to protect and promote people’s safety.
Staffing numbers were suitable to keep people safe. There were safe recruitment practices in place to ensure suitable staff were appointed.
The service had processes in place to ensure that people received their medication at the prescribed times. Staff had been trained in the safe handling and administration of medicines.
Staff received appropriate training to support people with their care needs. People were matched with staff who were aware of their care needs.
People were supported by staff to access food and drink of their choice. If required, staff supported people to access healthcare services.
Staff treated people with kindness and compassion and had established positive and caring relationships with them.
People were able to express their views and to be involved in making decisions in relation to their care and support.
Staff ensured people’s privacy and dignity were promoted.
People received care that was appropriate to meet their assessed needs.
The service had a complaints procedure, which enabled people to raise complaints.
There was a culture of openness and inclusion at the service.
The senior staff team at the service demonstrated positive management and leadership skills.