The Care Quality Commission
  • Care Home
  • Care home

Archived: Durland House

160 High Street, Rainham, Gillingham, Kent, ME8 8AT (01634) 364305

Provided and run by:
Mr R G & M A Hartley

All Inspections

2 September 2013

During an inspection looking at part of the service

We carried out this inspection visit to check that compliance actions had been met following our visit on 23 April 2013 had been completed.

We found that the care planning format had been reviewed, and that regular reviewing of the care plan was taking place. We saw that appropriate risk assessments had been completed.

At this visit we saw that there were sufficient staff on duty to meet the needs of the people that used the service, and the staffing rota showed that additional care staff hours had been provided.

At this visit we saw a variety of records that included care records, medication records, records of the food provided and the staff rota. The records were neat, legible and fit for purpose. When not in use they were stored securely so that information was kept safe.

Comments seen on recently completed questionnaires included 'It is a very good home where the staff are very caring. I am happy here', 'Very satisfied with my care. The girls are lovely and the home is very clean and well furnished', 'Very well cared for, I am lucky to be here', 'Very good all round care' and 'Very good meals'.

3 May 2012

During a routine inspection

The planned review included a visit to the service, together with following up on the findings from our previous visit in August 2011. Therefore, part of the purpose of the visit was to assess if action had been taken to carry out improvements that had been highlighted at our last visit.

People said they liked living at Durland House. They said they had been involved in discussions about the help they needed and their preferred day to day routines. People said there were different activities to do and that they could join in with activities if they wanted to. They said they were happy with the support they received, that the staff looked after them well and asked them what they wanted to do each day. People said they liked the food, there was a choice of menu and that they chose where to eat. They said that the home was always kept clean and smelled fresh. People said they knew who to speak to should they have any concerns, but said they had no complaints.

18 August 2011

During a routine inspection

People said they liked living at Durland House. They said they had been involved in discussions about the help they needed and their preferred day to day routines. People said there were different activities to do and that they could join in with activities if they wanted to. They said they were happy with the support they received, that the staff looked after them well and asked them what they wanted to do each day. People said they liked the food, there was a choice of menu and that they chose where to eat. They said that the home was always kept clean and smelled fresh. People said they knew who to speak to should they have any concerns, but said they had no complaints.