27 September 2012
During a routine inspection
People told us they always had the same staff coming to their home. People explained to us how important this was for them as they liked to get to know the staff supporting them.
We asked about staff practices and were told staff were friendly and polite and understood the support needs of the people in their care.
People told us they never had a missed call and staff stayed for the full time agreed in their care plan. Relatives told us if their family member was unwell the staff would always contact them and make sure they were safe until help arrived.
Everyone told us there was good communication between the company, staff, relatives and people who used the service.
People told us they felt able to say if they were unhappy with any aspect of the care. One person said 'I have the number of the office.' Another person told us 'I'll speak to the manager, I've got her number.' People also told us the manager went to see them to check how they were.