Archived: Corbett House

Updated 24 December 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Our inspection was unannounced and took place on 9 November 2015. The inspection was carried out by one inspector. We started our inspection midday and continued into the evening so that we had the opportunity to meet and speak with the people who lived there and staff in case they were out of the home earlier in the day.

We reviewed the information we held about the service. Providers are required by law to notify us about events and incidents that occur; we refer to these as notifications. We looked at notifications that the provider had sent to us. We spoke with the local authority to get their view on the home. We used the information we had gathered to plan what areas we were going to focus on during our inspection and corroborate our inspection findings.

We spoke with four people who lived at the home, three staff, the deputy manager and the provider. We spoke by telephone to a healthcare professional who was involved in monitoring the care and support for one person. We spent time in communal areas observing daily routines and the interactions between staff and the people who lived there. We looked at the care files and medicine records for two people and staff training records. We also looked at complaints systems and the audit processes the provider had in place to monitor the service.

Updated 24 December 2015

Our inspection was unannounced and took place on 9 November 2015. The inspection was carried out by one inspector.

The provider is registered to accommodate and deliver personal care to a maximum of 11 adults who lived with a mental health condition and/or associated needs. At the time of our inspection 10 people lived at the home.

There was no registered manager as they had resigned a short time before our inspection. It is a legal requirement that a manager is registered with us. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe. Risks to people had been assessed appropriately and were monitored. Systems were in place to protect people from the risk of abuse.

There was sufficient staff on duty to meet the care and support needs of people. The provider ensured that staff were recruited safely.

Staff felt that they had received adequate training to equip them with the skills and knowledge they needed to provide safe and appropriate support to the people who lived at the home.

People received their medicines as they had been prescribed and records were maintained when medicines were administered by appropriately trained staff.

Staff understood the circumstances when the legal requirements of the Mental Capacity Act (2005) and the Deprivation of Liberty Safeguards (DoLS) were to be followed to prevent any unlawful restrictions.

People felt it was a good place and that they were happy there. People were encouraged and supported to be as independent as possible.

People felt that the staff were helpful and kind. They confirmed that were respectful, polite and helpful.

Complaints systems were available for people to use. People felt that they could state their concerns or dissatisfaction and issues would be looked into.

People felt that the quality of service was good. There was no manager registered with us the home was being led by a deputy manager until a replacement could be appointed. However, the deputy manager was not being given protected time to attend to managerial tasks. The deputy manager knew when they needed to send us notifications about incidents that occurred. Audits were undertaken to determine if changes or improvements were needed.