25 February 2013
During a routine inspection
People confirmed that members of staff came at the agreed time and provided care and support for the agreed period of time. Some comments captured included, “The carers are lovely”, “I can’t fault the staff, I know them all and they are all very kind” and “the staff are a grand lot.”
We found that people's care and welfare needs were assessed and each person had a written plan of care that set out their identified needs and support and the actions required of staff to meet these.
The service had a policy and procedure for safeguarding adults and staff were aware of the procedures to follow to ensure people were protected. All of the people spoken with said that they were safe with the services support staff.
We found that relevant training and support was provided to staff so that people's welfare and safety was promoted.
All of the people we spoke with said they had no complaints or concerns about the service.
We contacted Barnsley Metropolitan Borough Council social services contracts and safeguarding departments. They reported no concerns or dissatisfaction with the care and support people had received from the service.