10 January 2014
During a routine inspection
The provider had taken reasonable steps to ensure those using the service were protected from infection. The provider was allocating staff effectively and care staff told us they had enough time and resources to manage their workload effectively.
We found that staff were supported and had received training that had enhanced their capabilities. One member of staff told us 'I really enjoy working for them'.
There were systems in place to monitor the quality of the care being provided to people using the service to ensure they were receiving good care and any areas for improvement were identified and addressed.
We looked at the complaints policy and process and found that, whilst there were very few complaints about the service, people felt empowered to raise concerns if they needed to. People who used the service told us they had confidence in the senior management team to resolve any issues quickly and effectively.