All inspections: 10 Hawthorne Road - Care Quality Commission

We found people could be confident that important events that affected their welfare, health and safety were reported to the Care Quality Commission so that, where needed, action could be taken.

At the time of the inspection five people were in residence. We spoke with two people and two members of staff. People told us their choices were respected and they were treated with dignity. We found people's independence was respected and promoted. One person told us 'I do whatever I fancy really' I clean my own room and I like to cook something for myself.' Another person told us 'I can do most things on my own and I like it staff respect that.'

Care plans reviewed were personalised, informative and flexible to the needs of the person. People told us they were content and felt comfortable living in the home. One person said 'I have been living here for more than 10 years and I like it'they take good care of me.' Another person told us 'Staff really support me here and get me what I want and need.'

We found there were effective recruitment and selection processes in place and appropriate checks were undertaken before staff began work. We reviewed two recruitment personnel files, which showed us the correct checks had been performed by the service prior to staff commencing work.

People were made aware of the complaints system. The people and relatives we spoke with did not express any concern about the care they had received. We found that events which affect people's welfare, health and safety were not being reported to the Care Quality Commission as required.

We spoke to two people who used the service. They told us they were pleased with the decoration of the premises. One person said, "I feel like I am now living in a proper home. The environment now feels homely." A second person said, "I feel I am living in a proper home and not an institution."

We found people were being cared for in an environment which was adequately maintained. The provider had introduced a supervision framework and staff had been appraised. Training had been provided to staff to support them to care for people appropriately.

We spoke with two of the four people who were living at the service when we visited. They told us they were able to make choices and staff involved them in care plan review meetings. People said they were able to go out out on their own and they regularly attended social clubs and day centres.

People said they felt safe living in the home and they knew who to speak to if they had a problem. One person said "I am happy living here. The staff look after us well." Another person said "staff are good at their job." People told us regular meetings were held with staff. One person said "all sorts of things are discussed such as household duties."

We found that some areas of the premises were not adequately maintained and there was a potential risk that people who use the service staff and visitors were not protected against the risks of unsafe or unsuitable premises. We also found that people were not always cared for by staff who were well supported and trained. This is because staff supervision training and developmental needs had not been effectively addressed.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: 10 Hawthorne Road

All Inspections

During a check to make sure that the improvements required had been made

29 August 2013

During a routine inspection

4 December 2012

During an inspection looking at part of the service

13 September 2012

During a routine inspection

Reports under our old system of regulation