Grosvenor Hall Care Home

Updated 20 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 12 January 2022 and was announced. We gave the service one day's notice of the inspection.

Updated 20 January 2022

About the service

Grosvenor Hall is a residential care home providing personal and nursing care to 36 people aged 65 and over at the time of the inspection. The care home can accommodate 40 people in a single building.

People’s experience of using this service and what we found

Staff had access to personal protective equipment (PPE) and followed national guidance around putting on and removing (donning and doffing) PPE. Staff were wearing PPE according to national guidance.

The home was clean, and an infection control policy was in place. Quality monitoring arrangements were in place.

Medicines were administered and managed safely. Medicine guidance for ‘as required’ medicines (PRN) was in place.

There were enough staff to meet people’s care needs. Staff had received training for their roles. New staff were recruited safely.

The risks to people’s care were assessed and measures were in place to mitigate these risks. People were cared for safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew how to keep people safe from abuse and were confident to raise concerns with the registered manager or external agencies. When required, notifications had been completed to inform us of events and incidents.

People and their relatives knew how to raise a complaint and would feel confident to do so if needed.

People had access to a range of professional support and working arrangements were in place with healthcare professionals.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 8 January 2018 ).

Why we inspected

We received concerns in relation to skin care and lack of transfer information on admission to hospital. As a result, we undertook a focussed inspection to review the key questions of safe, caring and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them.

The overall rating for the service has remained good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow Up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.