• Care Home
  • Care home

Greenhive House

50 Brayards Road, London, SE15 2BQ (020) 7740 9880

Provided and run by:
Agincare (Southwark) Limited

Important: The provider of this service changed. See old profile

Inspection summaries and ratings from previous provider

On this page

Background to this inspection

Updated 22 January 2022

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This consisted of two inspectors, a nurse specialist professional advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of service.

Service and service type

Greenhive House is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced. The provider knew we would be returning on the second day of the inspection.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. This included any significant incidents that occurred at the service. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

We reviewed the previous inspection report and contacted the local authority commissioning team. We used all of this information to plan our inspection.

During the inspection

We met and had general introductions with people who used the service and spoke with nine of them in more detail. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We observed the care and support provided to people in the communal areas across different parts of the day, including mealtimes and during activities. We spoke with one relative who was visiting during the inspection. We spoke with six more relatives over the phone on 3 December 2021.

We spoke with 17 staff members. This included the registered manager, an area manager and the deputy manager. We also spoke with the administrator, six team leaders, five care assistants and two domestic assistants.

We reviewed a range of records. This included 18 people’s care and medicines records and six staff files in relation to recruitment, training and supervision. We also reviewed records related to the management of the service, which included incident reports, complaints, quality assurance checks, minutes of team and residents’ meetings and a range of health and safety records.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at further records related to staff training and supervision, medicines competencies, a range of key policies and procedures and further quality assurance records.

We provided formal feedback to the registered manager and area manager via email on 21 December 2021.

We asked the provider to share a questionnaire across the whole staff team to give them an opportunity to give us feedback about their experience of working in the home and heard back from a f

Overall inspection

Good

Updated 22 January 2022

About the service

Greenhive House is a residential care home providing personal care for up to 48 adults. At the time of the inspection 37 people were living at the service, including older people, people with physical health conditions and people living with dementia.

Greenhive House accommodates people in one building across three units, with each person having their own bedroom and en-suite bathroom. There were also communal living and dining rooms, a main kitchen, smaller kitchenettes on each unit and access to a secure garden.

People’s experience of using this service and what we found

People and their relatives praised the kind and compassionate attitude of the staff team and how they were treated with respect. One relative said, “I can’t fault them. They are treated so well, staff are amazing. They are very attentive, engaging and never ignored.”

We observed a range of positive interactions between people and the staff team throughout the inspection, with staff responding appropriately and in a timely manner to changes in people’s needs. There was a warm and homely environment, with people relaxed in the presence of staff.

People and their relatives told us they had been well supported throughout the COVID-19 pandemic and the provider worked in line with current guidelines to support safe visiting. One relative said, “The home is clean, staff always wear their masks and keep their distance. You can see they are very aware of the guidelines.”

Staff had a good understanding of how they needed to support people to help to keep them safe.

People's care records were clear about the level of risk or what actions were required to reduce any risks to their safety.

People were supported to access healthcare services and had support and input from a range of health and social care professionals if their needs changed. A health and social care professional commented positively about the care and support people received and felt staff were responsive to their changing needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People and their relatives were positive about the management of the service and the management team had a visible presence across the home. People were cared for by a motivated staff team who felt valued and supported to carry out their duties.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 15 September 2017)

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding to test the reliability of our new monitoring approach.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service. If we receive any concerning information we may return to inspect.