Archived: Life Line Screening UK Corporate Office

People were given detailed information prior to their screening and an assessment was undertaken to ensure they were having appropriate tests. We saw that people's privacy and dignity were respected during the screening process and that the clinic was managed in a way that promoted people's safety and wellbeing. People we spoke with told us they were generally happy with the service. One person told us "It's my third time here. It's a good service. Staff are discreet and friendly." Another person told us "I can't fault them. It's a good service and staff are very kind and professional."

We observed staff following guidance in terms of infection control and people we spoke with told us the service was very clean and efficiently managed. We saw that equipment was well maintained and the accuracy of test results was maintained through a process quality testing.

We saw that staff were employed in line with appropriate recruitment and selection processes and that appropriate employment checks were carried out prior to workers commencing in post. Staff we spoke with told us they were satisfied with the quality of service they were able to provide.

We talked to three people who were attending the screening, and their comments included 'It's a valuable screening service. They seem to have the latest equipment' and 'I felt I had the risks and benefits explained to me'.

People felt that confidentiality and dignity were ensured at the screening, and that they had been provided with all the information they had needed to make a decision of which tests they wished to take. Arrangements in place ensured that people had not taken unnecessary tests. Records showed that concerns and complaints had been investigated and resolved where possible.

We found that the provider had ensured that staff had received sufficient support and training to carry out their duties.