Winchester Road

Updated 31 March 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 22 March 2021 with a site visit and was announced. We completed a virtual follow up review of information with the registered manager on 24 March 2021.

Updated 31 March 2021

Care service description

Winchester Road provides accommodation and support to four people who have a learning disability and who may also live with a physical health condition. Four people were living at the service one of whom was away on the day of the inspection. People who live at Winchester Road may experience behaviours that challenge staff.

Rating at last inspection

At the last inspection, the service was rated Good.

Rating at this inspection

At this inspection we found the service remained Good.

Why the service is rated good.

People were kept safe from the risk of abuse. Risks to people had been identified and assessed and staff reflected upon incidents to reduce the likelihood of repetition for people. People’s medicines were managed safely within the service.

There were sufficient staff to provide people’s care and to support them with their activities. Staff’s suitability for their role had been assessed. Staff were appropriately supported in their role, through the provision of an induction, training and supervision.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People were supported by staff to eat and drink sufficient for their needs. People had health action plans in place that identified their healthcare needs and how these were to be met.

People enjoyed positive and caring relationships with staff. People were able to exercise choices about their care. Staff provided people’s care in a manner which also upheld their privacy and dignity.

People’s needs were thoroughly assessed prior to them being offered a placement. Their care plans were then kept under review with them and their family. Staff understood people’s individual behaviours and care was tailored to meet people’s needs. Staff encouraged people to maintain contact with their families. People were supported to be independent. People had their own activity timetable to meet their individual needs and interests.

The complaints policy was displayed for people in an accessible format. People’s feedback on the service was sought and acted upon to improve the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People and staff told us the registered manager led the service well. People’s care was provided within an open culture and based upon clear values. Processes were in place to monitor and improve the service people received.

Further information is in the detailed findings below.