The Care Quality Commission
  • Care Home
  • Care home

Archived: New Horizons

Overall: Good read more about inspection ratings

83 Upper St Helens Road, Hedge End, Southampton, Hampshire, SO30 0LS (01489) 795385

Provided and run by:
Voyage 1 Limited

Important: The provider of this service changed. See old profile

All Inspections

4 May 2017

During a routine inspection

New Horizons is a small residential care home providing personal care and support for up to three people who have learning disabilities or autistic spectrum disorder.

This inspection took place on 4 May 2017 and was unannounced. There were three people living in the home.

At the last inspection on 8 and 12 May 2015 the service was rated Good. At this inspection we found the service remained Good.

There were systems and processes in place to protect people from harm. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team.

Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people in the home. There were sufficient numbers of experienced staff to meet people’s needs. Medicines were managed safely.

Staff were supported to provide appropriate care to people because they were trained, supervised and appraised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received regular and on-going health checks and support to attend appointments. They were supported to eat and drink enough to meet their needs and to make informed choices about what they ate.

Staff had built caring relationships with people and demonstrated a commitment to ensuring that their needs were met in ways that made them feel they were valued and respected. People and their families were supported to express their views and be involved in making decisions about their care and support.

The service was responsive to people’s needs and staff listened to what they said. Staff were prompt to raise issues about people’s health and people were referred to health professionals when needed. People could be confident that any concerns or complaints they raised would be dealt with.

Relatives spoke positively about how the service was managed. The service had a registered manager and there was an open and inclusive culture within the home. There were a range of systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving appropriate support.

8 and 12 May 2015

During a routine inspection

This inspection visit took place on 8 and 12 May 2015 and was unannounced.

New Horizons provides accommodation and personal care for up to three people who have learning disabilities or autistic spectrum disorder. There were two people using the service at the time of this inspection.

There was no registered manager in post at the time of this inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The home was currently being managed by a manager from another of the provider’s services and there were plans to submit an application for registration.

Relatives confirmed that staff supported people to take planned risks to promote their independence. There were systems and processes in place to protect people from harm, including how medicines were managed. Staff were trained in how to recognise and respond to abuse and understood their responsibility to report any concerns to the management team.

Safe recruitment practices were followed and appropriate checks had been undertaken, which made sure only suitable staff were employed to care for people in the home. There were sufficient numbers of experienced staff to meet people’s needs.

Staff were supported to provide appropriate care to people because they were trained, supervised and appraised. There was an induction, training and development programme, which supported staff to gain relevant knowledge and skills.

The Care Quality Commission (CQC) monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which apply to care homes. Where people’s liberty or freedoms were at risk of being restricted, the proper authorisations were in place or had been applied for.

People received regular and on-going health checks and support to attend appointments. They were supported to eat and drink enough to meet their needs and to make informed choices about what they ate.

The atmosphere in the home was calm and staff interacted with people in a friendly and caring manner. Relatives described staff as “wonderful” and “brilliant”. Staff involved people in making decisions and respected people’s choices, privacy and dignity.

The service was responsive to people’s needs and staff listened to what they and their relatives said. Staff were prompt to raise issues about people’s health and people were referred to health professionals when needed. Relatives were aware of the organisation’s complaints procedure and told us they had never felt the need to use it.

People spoke positively about how the service was managed. There was an open and inclusive culture within the service, which encouraged people’s involvement and their feedback was used to drive improvements. There were a range of systems in place to assess and monitor the quality and safety of the service and to ensure people were receiving appropriate support.