The Care Quality Commission

Archived: Rowan Court

Oakmount Road, Chandlers Ford, Eastleigh, Hampshire, SO53 2RR (023) 8026 7658

Provided and run by:
First Wessex Homes Limited

All Inspections

23 January 2013

During a routine inspection

During this visit we spoke with two of the people who used the service and three members of staff. People who use the service have their own tenancies and live independently within the extra care scheme. Those we spoke with confirmed that staff discussed their care with them and provided care and support in a way that they were happy with. They said they were supported by the same staff most of the time and that staff were able to meet their needs consistently. One person told us: 'I'm very happy here. Happy that my relatives know I'm safe here'. Another person said: 'It's very good here'. The people we spoke with confirmed that staff followed hygiene and infection control procedures. They told us that the staff had the right knowledge and skills to do the job. One person said that staff treated everybody as individuals. Another person told us that their care was provided by 'very good staff'.

All of the staff we spoke with demonstrated a clear understanding of the care planning process and of individual's needs. People knew about the complaints procedure and said they had not needed to use it, but were confident that the service would respond appropriately to any issues they might raise. We saw that the provider took the comments and views of people using the service seriously.

8 December 2011

During a routine inspection

People who use the service told us that staff encouraged them to be as independent as possible and respected their choices and preferences. They told us that they were happy with the care and support they received.

During our visit we observed staff interacting with people who use the service in a friendly, sensitive and respectful manner. We saw that staff communicated well with people and supported them in ways that promoted their independence and individuality.

People we spoke with told us that the staff were good at their jobs. They said that there was always someone they could speak to if they had any concerns.