The Care Quality Commission
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Archived: Brain Injury Services Limited

Forge Cottage, 36 Mount Street, Battle, East Sussex, TN33 0EG (01424) 777928

Provided and run by:
Brain Injury Services Limited

Important: This service is now registered at a different address - see new profile

All Inspections

27 January 2014

During a routine inspection

All the people who used the service had appointed deputies, usually solicitors, who were responsible for their welfare. We were not able to talk with all of the people who used the service because of the nature of their condition. However one person that was able to speak to us said, 'Really help and support me. I can live a pretty normal life with their help,' and 'The staff are very good and kind, they sort everything out for me.'

We spoke with two appointed deputies who worked with the service and they said, 'Very professional and knowledgeable, they work hard to ensure the best care and support is in place for our client,' and 'They provide us with regular reports of how the client is progressing and arrange the management of staff to support and provide expert advice for the clients. '

We spoke with a support worker who was providing support. They demonstrated a sound knowledge of the individual they supported and understood their role in supporting the person to live safely and independently as possible.

We looked at the support documentation held by the provider and used this information to assess that standards of quality and safety were being met. We saw detailed documentation that evidenced that before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. Where people did not have the capacity to consent, we saw that there was a signature from a court appointee.

We found there were detailed support plans in place that enabled staff to provide the level of support needed.

We looked at recruitment records that showed that staff were assessed as safe and competent before being offered employment. We looked at training records that showed that staff supporting people had been provided with opportunities to develop skills and competence to carry out their roles safely.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately.

11 December 2012

During a routine inspection

We were not able to communicate with people directly because of the nature of their condition. We spoke with one relative who told us their son would not be in as good a place if it had not been for the support of the manager at Brain Injury Services Limited. The relative told us that arrangements had been made speedily to provide the right place to live with the right support team in place. We were told the staff had become like family. They had enabled the person to develop independence in some tasks and recently the person had held an art exhibition in their home. We spoke with two support workers who demonstrated understanding of each person's needs. They understood their role in supporting the person to live safely and independently as possible.

We looked at the support documentation held by the provider and used this information to assess that standards of quality and safety were being met. We found there were detailed support plans in place that enabled staff to provide the level of support needed.

We looked at recruitment records that showed that staff were assessed as safe and competent before being offered employment. We looked at training records that showed that staff supporting people had been provided with opportunities to develop skills and competence to carry out their roles safely.