Updated 2 August 2017
Background
Elstead Dental Surgery is in Elstead, Surrey and provides private treatment to patients of all ages.
There is level access for people who use wheelchairs and pushchairs. Car parking spaces, including for patients with disabled badges, are available near the practice.
The dental team includes 3 dentists, 3 dental nurses, 2 dental hygienists, 1 practice manager and 2 receptionists. The practice has 3 treatment rooms all on ground level. There is a separate decontamination facility used for cleaning, sterilising and packing dental instruments.
The practice is owned by Elstead Dental Ltd and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The registered manager at Elstead Dental Surgery was the principal dentist.
On the day of inspection we collected 48 CQC comment cards filled in by patients and spoke with 2 other patients. This information gave us a very positive view of the practice.
During the inspection we spoke with 2 dentists, 2 dental nurses, 1 receptionists and the practice manager. We looked at practice policies and procedures and other records about how the service is managed.
The practice is open:
Monday 07.30 – 15.30
Tuesday 09.00-17.00
Wednesday 09.00- 17.00
Thursday 09.00- 19.30
Friday 09.00-15.00
Saturday (every other) 09.00-13.00
The practice advised that they can be flexible where needed.
Our key findings were:
- The practice appeared clean and well maintained.
- The practice had infection control procedures which reflected published guidance.
- Staff knew how to deal with emergencies. Appropriate medicines and life-saving equipment were available.
- The practice had systems to help them manage risk.
- The practice had suitable safeguarding processes and staff knew their responsibilities for safeguarding adults and children.
- The practice had thorough staff recruitment procedures.
- The clinical staff provided patients’ care and treatment in line with current guidelines.
- Staff treated patients with dignity and respect and took care to protect their privacy and personal information.
- The appointment system met patients’ needs.
- The practice had effective leadership. Staff felt involved and supported and worked well as a team.
- The practice asked staff and patients for feedback about the services they provided.
- The practice dealt with complaints positively and efficiently.