Archived: HC-One Beamish Homecare Limited

At the last inspection in August 2015 we had rated the service as ‘Good’. At this inspection we found the service remained ‘Good’ and met each of the fundamental standards we inspected.

We found that measures were in place to ensure people using the service were safely cared for and protected from abuse. Enough staff were employed to provide reliable and consistent care. The staff team were appropriately trained and supported to meet people’s needs effectively.

People were suitably assisted, where required, in taking their prescribed medicines and maintaining their health. Staff helped with shopping and prepared food to support people’s nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The people we consulted were happy with their care workers and had formed good relationships. They told us they were treated as individuals, with dignity and that staff were caring and respectful.

People were given information about the service and were regularly asked for their feedback. No complaints had been received and people and their relatives had no concerns about their care.

Care plans were personalised to the individual’s preferences and the outcomes they wished to achieve. People’s services were routinely reviewed and adapted when needed, or upon request.

Positive comments were received about the companionship that care workers provided. The service was flexible in accommodating support to enable people to engage in activities and access the community.

The management provided leadership and promoted an inclusive culture. There was good governance of the service, with regular monitoring of standards and the quality of care provided.

Further information is in the detailed findings below.

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with politeness and respect.

Staff spoken with said it was a good organisation to work for and there were excellent training opportunities. One person said: " Training is ongoing. There are plenty of opportunities."

Staff said they were well supported to do their job. All staff spoken with said they thought communication was effective and they were kept informed of people's care and support needs.

One person said: " The office staff are very organised and very helpful."

We saw appropriate checks were carried out before staff began work for the service.

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received