4 February 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
This is the report of findings from our inspection of Family Centre (Kirby) Limited.
We carried out an announced comprehensive inspection on 4 February 2015 at the practice location in Kirkby, Merseyside.
The practice was rated overall as good. They had provided effective and responsive care. The provider [Family Centre (Kirby) Limited] had decided to merge the practice and operate under its new merged arrangements with Dr Maassarani and Partners as from 21 April 2015 at a new location in order to continue meet the needs of the population it served.
Our key findings were as follows
- Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses.
- People’s individual needs were assessed. Care was planned and considered in line with legislation and the promotion of good health to improve patient outcomes.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
- Information about how to complain was available and easy to understand
- This practice has served the local community for many years and had undergone a change process and public consultations in the course of 2014. It had been decided to cease operation of services at the Sidney Powell Avenue location on 31 March 2015 with services being transferred to Towerhill, Primary Care Resource Centre, Kirkby, Liverpool effective as from 1 April 2015.
In addition the provider should:
- Apply to deregister with the Care Quality Commission
or
- If the provider continues to be registered the provider should establish a vision and a strategy relevant to the registration, ensure all staff are have clear responsibilities in relation to it including my means of relevant, specific and up-to date policies, procedures and training. A PPG would need to be established. There should also be a systematic practice wide approach to clinical or internal audit.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice