Archived: North Lancashire Assessment & Reablement Homecare Service

We spoke with three people using the service during our inspection process. All comments received were generally positive. They told us that staff were kind and caring and that staff listened to their ideas and views about how their care should be provided.

Care plans emphasised people's right to self-determine their care and how their care was delivered by the service so they could live their lives as independently as possible within their home.

Peoples' capacity to make their wishes known was recorded and appropriate communication methods used. The right of people to take informed risks had been acknowledged and risk assessments ensured a balance of safety and choice.

During our inspection we assessed standards relating to consent to care and treatment and care and welfare and how people were supported to be involved in the planning of their own care. We also looked at how they were supported with medicines. Standards relating to staff recruitment and monitoring the quality of service provision were also inspected. We did not identify any concerns in any of the outcome areas we assessed.

Comments we received included:

"All my carers are just great. Everyone has been very nice indeed."

"They (the carers) helped me to shower and get dressed. They always respected my wishes and I thank them for being so attentive."

"The service my wife gets is first class. It is absolutely excellent. We are very satisfied with everything."

Prior to our inspection we liaised with the local authority, who currently had no concerns about this service.

During our inspection we assessed standards relating to care and welfare and how people were supported to be involved in the planning of their own care. We also looked at how they were safeguarded from abuse. Standards relating to staff training and monitoring the quality of service provision were also inspected. We did not identify any concerns in any of the outcome areas we assessed.