Archived: Wells Court

The visiting healthcare professional staff said that the staff were 'very caring' and there was 'good communication' between them and the staff. We were told they thought that the home had 'good staff' and was 'well run with good management'. Other comments were 'staff are very helpful' and 'good at flagging things up', they 'keep good records' and 'always let us know'. The health care professionals felt that there was a 'good relationship' and the 'patients always seem happy'.

We saw evidence that arrangements were in place to obtain consent of people who used the service. Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

People who used the service said 'staff are very good', that they were 'polite and treat me with respect' and 'can't fault them really; anything I've asked for they've done'. People said that staff called them by their preferred names and knocked on their bedroom doors before entering.

The people who lived at Wells Court were positive about their lives at the home. One person told us 'I've been here a few years and I am very happy here'.

Apart from three recent arrivals, the people at Wells Court had lived there for some time and knew each other and the staff well. Clear assessments of people's needs had been completed and plans and strategies were in place to meet them.

We saw that staff interacted with people in a relaxed, friendly and respectful manner. Staff worked at the pace of each individual and encouraged their independence. People had made friendships within the home and had access to social activities such as sing-alongs, a knitting club, gardening and regular outings.

We saw evidence that food and drink at the home met people's dietary needs. The home had recently achieved a top rating in food hygiene from the Food Standards Agency.

Staff were skilled and knowledgeable about people's needs. Staff had received training in safeguarding vulnerable adults and recognising abuse and knew how to report any concerns.

There were sufficient staff on duty to meet people's needs. Records were up to date, accurate and securely stored.