Archived: Glastonbury Court

We spoke with five relatives of people using the service. They all told us that the standard of care was good. However all relatives we spoke with raised concerns about the way that the service communicated with them. Three people were dissatisfied with the way that issues had been handled by management. One visiting relative explained, 'I don't feel involved in my relative's care plan. I was only recently given access to it. I want to help staff to understand how they can give my relative the care they would prefer. Care staff have actually been told not to talk to relatives. I have put forward many ideas for improvement but I do not think that any have been taken on board to date.'

We found that the needs and risks of people using the service had been assessed. Some had not been reviewed. We found that staff had had access to good training and were competent in their caring role. However there was a gap in terms of continual supervision and professional development. Safeguarding procedures were in place and staff knew how to report suspected abuse. There was scope to improve the way that families and people using the service were able to influence the way the service was developed.