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Archived: Crocus Homecare Good

Inspection Summary


Overall summary & rating

Good

Updated 4 October 2016

The inspection took place on the 3 August 2016. The provider was given 48 hours’ notice of the inspection, as this was a small service where people were often out during the day and we needed to make sure that the registered manager would be available to meet us. The service was last inspected in July 2014.

Crocus Homecare is a small community based service registered to provide care and support to people in their own homes. It currently provides care for seven people in their own homes in the Derbyshire Dales.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People who used the service were safe in the care of staff from Crocus Homecare. Staff received training and support and told us they were confident to report any concerns they may have, if they felt a person was at risk of harm or abuse. Staff were recruited safely and all pre-employment safety checks were completed before they started working for Crocus Home Care.

Staff received relevant training that prepared them to offer personalised care to people, based on individual need. Staff were supervised and supported by the management team who had the qualifications and experience to manage the service and the staff. People were asked for consent before care was offered and staff understood the principles of the Mental Capacity Act 2005.

People were supported to maintain their health. Food and hydration was monitored where required and people were supported to access community health and social care services.

Staff developed positive caring relationships with people, based on mutual respect and equality. They were compassionate and enjoyed caring for people and improving their quality of life. Families were confident in leaving their loved ones in the care of Crocus Homecare and had nothing but praise for the carers and the management team; who they said, really understood their relative’s individual needs and preferences.

People were involved in planning all aspects of their care. Their views and preferences were actively sought and respected by the staff team, whose hours were arranged to provide consistent care for people. Families told us they appreciated the consistency of carers and felt their loved ones were more comfortable when they had the same people visiting them. They also said this enabled their relatives to be cared for with dignity and their privacy was respected.

People received personalised care from staff who understood their individual needs and interests. Families told us the service was quick to respond to changing needs and the registered manager was approachable and took time to understand people’s requirements, before agreeing a care plan with them. People met the staff who would be caring for them, before care began; when all needs were discussed and everyone got to know each other. Families were reassured by the positive caring relationships the staff had with their loved ones and explained how this had a positive impact on the wellbeing of the whole family, who also felt cared for, in the process.

The service routinely sought and responded to feedback and used it to improve the care experience for people and families. The staff were flexible and adapted to changing needs, they told us that people were at the heart of what they do.

The registered manager led and managed the staff team effectively and was committed to providing good quality care, that enabled people to remain in their own homes, for as long as possible. There was a positive and inclusive culture in the service, where people and staff felt valued.

Inspection areas

Safe

Good

Updated 4 October 2016

The service was safe.

Staff were recruited safely and all pre-employment checks were completed before they cared for people. Staff understood their responsibilities to keep people safe from harm. Risks to people were identified and management plans put in place to reduce the risk of harm.

Effective

Good

Updated 4 October 2016

The service was effective.

Staff clearly knew people’s care needs and had the knowledge and skills to meet these needs. Staff were supervised and supported by the management team. Staff requested consent from people and had an understanding of the Mental Capacity Act (2005).

Caring

Good

Updated 4 October 2016

The service was caring.

People were cared for by staff who were kind and compassionate. People and staff developed positive relationships based on dignity and respect and staff promoted independence.

Responsive

Good

Updated 4 October 2016

The service was responsive.

Staff clearly understood people’s preferences and respected these. The management sought feedback and used this to improve the care people experienced. The service responded quickly to changing need.

Well-led

Good

Updated 4 October 2016

The service was well-led.

Staff were supported by a registered manager who was always available and responsive to any concerns. The registered manager had the knowledge and skills to develop and deliver the service and was keen to improve and deliver a high quality service.