Archived: Cloverdale

We found that care plans and behavioural risk assessments were detailed and provided sufficient and accurate information. All care workers we spoke with told us that the information in people's care plans reflected people's needs.

We saw that all medicines were stored in a locked cabinet and saw that the provider had suitable arrangements in place for the disposal of medication.

We saw that checks had been undertaken for all care workers with the Disclosure and Barring Service (DBS). Records demonstrated that the provider had suitable arrangements in place to check that care staff were eligible to work in the United Kingdom.

Where care records had been reviewed and updated, we found that the provider had kept previous plans in place until the updated version had been fully completed and implemented.

Each person living in the home had a detailed plan of care in place that included people's individual needs and wishes and also detailed people's physical and emotional healthcare needs.

In order to meet individual needs, the home's staff worked with a variety of healthcare professionals including learning disability teams. We were shown that advocates and specialist consultants were used where appropriate.

People were protected from risk of abuse or harm by there being safeguarding policies and procedures in place and by staff knowing how and when to use them.

There was sufficient experienced and suitably trained staff to meet the assessed needs of the people living in the home.

A family member told us. 'Staff are kind and caring, they are brilliant. They support me in visiting my relative and are always welcoming.'

There were quality audits undertaken to ensure that the home was kept under regular review. Records showed us that families and professionals involved in people's care were consulted.