Archived: Wood Way Lodge

We observed a very good rapport between people living at Wood Way Lodge and staff supporting them. People were seen to make jokes with staff and management and feel safe to express their opinions. People living at Wood Way Lodge told us they liked their home and they liked the activities they did.

We spoke with two regular visitors to Wood Way Lodge. They told us they were very satisfied with the care provided by staff. One told us their son had become 'More independent.' They said, 'The staff are happy to talk, open and helpful.' The other visitor told us, 'It's great here, the staff are very friendly, very professional'all people living here seem content and well looked after.'

We spoke with three support staff. They were very positive about working at Wood Way Lodge. One staff member said, 'People here get good care, they are loved 100%.' Another said, 'I would have one of my family members here...it's a brilliant environment for people, it's a home.'

We looked at food and nutrition and were satisfied that people were provided with a range of healthy and nutritious food which met their needs.

We looked at cleanliness and infection control. The home was very clean and had good systems in place to minimise the spread of infection.

We visited again the next day and three of the four people living at Wood Way Lodge had gone out to various activities for the day. We spoke with one person who had remained in the home. We asked the person whether they were happy with the care and support they received. With the support of a member of staff they were able to clearly communicate they were pleased with the care provided.

By looking at care files, photos and by talking with staff we noted the service supported people living at the home to have full and varied lives. People were involved in a range of activities that suited their needs and identified preferences.

We looked at how the service managed medication. We were satisfied it was managed competently and people were safe.

We saw good recruitment systems in place to ensure staff are safe to work with people. We noted one requirement of Schedule 3 of the Health and Social Care 2008 had not been met.

We looked at how the service responded to any formal and informal complaints and were satisfied that complaints were taken seriously.