The Care Quality Commission
  • Care Home
  • Care home

Archived: Cascade 11 - Alconbury Road

39 Alconbury Road, London, E5 8RG (020) 8806 6389

Provided and run by:
Cascade Care Limited

All Inspections

26 April 2013

During a routine inspection

The provider had a complaints procedure in place and we saw this was displayed in the house. One person who spoke with us said they when they raised their issues with staff always listened and promptly acted to respond to their concerns. The other person said staff were very nice and they had no complaints.

We saw that a leaflet called 'have your say' was displayed in the hallway. There had been no complaints since the last inspection in July 2012. When people moved into the home, staff went through the complaints procedure with them to ensure people knew how to raise a complaint. The procedure was also reinforced to people in their resident's meetings. In the recent annual survey, we saw that all the people who used the service said they knew how to make a complaint and could confide in someone if they had any concerns.

29 August 2012

During a routine inspection

We were able to speak with two out of six people who lived at the home and a visitor to one of the people in the home. People told us that staff were friendly and kind. People said they attended meetings where they could talk about any matters affecting them in the home. They said that staff listened and respected their views.

15 September 2011

During a routine inspection

We met two people who were living in the home at the time of our visit. Three people were temporarily away from the home, for example, in hospital. One person was very positive about the care and described the staff as friendly and supporting her, for example, when she wanted to cook. The other person did not want to talk to us directly about her care but she spent some time chatting with the manager in our presence and we observed that she seemed settled at the home.