Archived: Ashdene

All the people we spoke with told us that they are encouraged to make their own decisions about their daily lifestyles and to be involved in decision making about how Ashdene is run.

All the people we spoke with were complimentary about the care they receive. One person told us 'The staff are good. If I need to speak to anyone they are always there for you.' Another person said that staff are 'helpful', whilst another commented 'The staff and residents are great here.'

One person said, 'I had no confidence when I moved here but since then this has grown through achieving small targets. I am now computer literate and have gained a certificate in computing.' One person explained how with the support of staff, they have been reunited with some family members.

People said they felt safe living at Ashdene. Those people spoken with told us that everyone gets on well together.

People said that they feel well supported and cared for. One person told us, 'I can not speak highly enough of the staff. I can not believe how I have progressed so much through their support.' Another comment was 'Nothing is too much trouble for them.'

People told us that they have regular house meetings to discuss how any improvements can be made to the service. They also said they are given questionnaires to complete so that they can comment on the care and services provided. One person told us 'We held a meeting recently and discussed the laundry arrangements. We then decided to introduce a laundry rota and this has improved matters.'