Archived: Glyn Domiciliary Limited

Relatives told us that support staff acted in a very caring manner and involved all the people in activities and conversations. They supported people to express themselves in the way they wanted. One person told us that they were happy with the agency as it was a 'family business' that gave a personal service.

Care plans were person centred and regularly updated in a way that reflected the care needs and wishes of the people using the agency. Regular assurance audits were seen which assisted the provider to monitor the quality of service that people received.

Staff received professional development and were supported to deliver care and treatment safely and to an appropriate standard. We looked at staff training records and saw that staff had received appropriate safeguarding training.

People were happy with the service provided and we saw that staff interacted well with people they supported and talked positively about their work. People were, as far as they were able to do so, involved in making decisions about their care and support.

People's needs were continually assessed and care was delivered in line with their care plans. There were policies and procedures in place to ensure that the people using the service were safe from the risk of abuse, these policies were understood and followed by staff.

There were enough qualified, skilled and experienced staff to meet people's needs.

There was an effective system in place to deal appropriately with comments and complaints made by people, or persons acting on their behalf.