The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Radis Community Care (Leominster)

Unit 4 Buttercross Arcade, Leominster, Herefordshire, HR6 8BN (01568) 611135

Provided and run by:
County Home Care Services Limited

All Inspections

30 October 2013

During a routine inspection

In this report the name of a registered manager appears who was not in post and not managing the regulatory activity at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

The people we spoke with told us that they received a very good service. They said the staff treated them with respect. People said, "Nothing too much trouble" and 'They are kind and gentle.'

People told us they were regularly asked if their service was satisfactory. They told us that the senior staff assessed their needs. In the care plans we looked at we saw the instructions for staff minimised risks to people's health and well-being.

Staff told us they had training in safeguarding people from abuse.

Staff also told us they were supported to work effectively.

The provider had systems in place that enabled them to identify problems swiftly and act upon them to keep people safe at all times. This meant that the service was managed well.

29 June 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. The inspection team was led by a CQC inspector and joined by an Expert by Experience who has personal experience of using or caring for someone who uses this type of service. We visited three people in their own home as part of this review and spoke with them about their experiences of the support they received. We spoke with senior staff at the time of our visit to the office and also spoke with four care workers over the telephone. We spoke with 15 people over the telephone.

People who used the service told us that they were generally satisfied with the service and support they received from the agency.

People told us that they felt safe and if they had concerns, they would speak with a relative or someone from the agency.

One person said, 'The girls are so kind and I am always able to have a joke with them'. Another person said, 'The staff are very kind to me, they show great respect and I just couldn't manage without them'.

We heard from the acting manager and staff that improvements had been made in a number of areas to include care planning, risk assessments and how the packages of care were organised. We found that there were systems in place to listen to people's views and learn from their feedback.