2 May 2012
During a themed inspection looking at Domiciliary Care Services
Everyone spoke positively about their care workers and felt that they fully supported their care needs. Without exception people said that all their care workers spoke with them in a calm and respectful way.
Most of the people spoken with told us that their care was personalised to their needs. People's preferred names were used even when there were changes in care workers. In most cases, people were happy that their carer workers adapted very well when care changes were made.
A few people could not recall the detail of their care plan but most confirmed they had been involved in discussing and reviewing their care with a supervisor from the agency. One person said, 'I have a care plan, I helped devise it with the care worker, it's regularly updated every six months'
Most of the people felt that staff were well trained and understood their needs. People told us that they felt safe and if they had concerns they would speak with a family member, friend or somebody from the office.