Archived: Ridgeway

We looked at people's care records which were individual to each person. They were person centred and contained pictures which made them easier for people to understand. People told us that they were involved in planning their care and could choose things that they liked to do.

We looked around the home and saw that it was clean and tidy. Each person had their own bedroom that was decorated to their own taste. People told us that they liked the home and felt safe there.

We looked at staffing records for five members of staff and saw that appropriate checks had been done to make sure that they were suitable to work at the service.

We looked at the training records for all staff who worked at the service. We saw that they had completed training in areas such as protecting vulnerable adults from abuse, food hygiene and first aid. Staff received regular training updates when they needed them.

We looked through complaints records for the service. We saw that there was a policy in place which staff followed when complaints were made. We saw that there was a complaints policy available in the entrance hall of the service so that people and visitors knew how to make a complaint.

People we spoke with told us that they liked living at the home. They told us about their daily routines and the things that they liked to do which included helping out around the house and exercising. We observed people being independent around the home. We saw that they helped out with household tasks, were able to make their own food and drinks and engaged with staff in card games. People said that they were given choices every day. One person said "I decided that I wanted to wear these shoes today. I choose what I want to wear everyday".