Background to this inspection
Updated
27 May 2023
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.
Inspection team
The inspection was carried out by 2 inspectors.
Service and service type
Alexandra Park is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. [Care home name] is a care home [with/without] nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
Registered Manager
This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations. At the time of our inspection there was not a registered manager in post. A new manager had been in post for one month and had submitted an application to register. We are currently assessing this application.
Notice of inspection
This inspection was unannounced.
What we did before the inspection
We reviewed information we had received about the service, which included any notifications the provider is required to send to us by law. The provider was not asked to complete a Provider Information Return (PIR) prior to this inspection. A PIR is information providers send us to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.
During the inspection
We spoke with the manager and deputy manager. We spoke with 2 staff, 3 relatives and 5 people who lived in the home. We reviewed 5 recruitment records and 5 care plans. We looked at medicines records and reviewed information relating to the management of the service. We observed staff interactions with people and looked around the home, including the communal areas, kitchen, bathrooms, laundry and people's rooms with their consent.
Updated
27 May 2023
About the service
Alexandra Park Home is a residential care home providing personal care to up to 13 people. The service provides support to older people, younger people, people living with dementia and people with a physical disability.
People’s experience of using this service and what we found
People told us they felt safe living at the service and their relatives thought they were kept safe. Overall there were enough staff to tend to people’s needs, the provider was in the process of recruiting more staff to support busier times such as mealtimes.
People were protected from the possible harm as staff knew the different types of abuse and how to report it. Risk assessments were in place to reduce the risk of potential harm and these were reviewed when changes were required.
Staff were recruited to the service safely and people’s medicines were administered safely. The service was clean and with no unpleasant smell. Staff knew how to use and dispose of personal protective equipment (PPE) safely.
People had been living at the service for many years but had been assessed before care had begun. People were involved in planning their care and care was personalised to meet their needs detailing their likes and dislikes.
People told us staff were kind and patient with them. People were treated with respect and discrimination was not tolerated. People’s privacy and dignity was respected.
Activities took place in the service and people were encouraged to participate if they wanted to.
People and their relatives knew how to speak up if they were not happy with any aspect of the service and staff told us they would speak up on behalf of people using the service if they were not happy.
The management of the service was open and inclusive. People, their relatives and staff told us they liked how the service was being managed and the attitude of the manager and provider.
Systems were in place to monitor the service and to ensure people received care that met their needs and provided them with the best outcomes.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 10 November 2022 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.