Archived: Ivydene

Staff ensured people were enabled to make choices and give their consent to care and support whenever possible. Where people did not have capacity to consent, effective systems ensured their rights and well-being were protected in line with legal requirements.

People living at the service and staff knew and got on well with each other. We reviewed care plans for three of the eight people at the service and found they were detailed, up-to-date and person-centred.

The service's effective systems meant medicines were ordered, stored, administered and disposed of correctly. People were protected against the risks associated with inappropriate management of medicines.

The provider's recruitment and selection processes ensured staff employed were suitable and sufficiently skilled to provide effective care and support to vulnerable people. There were sufficient staff working to meet people's fundamental care and welfare needs at all times.

The service was open to suggestions for improvements and responded positively to comments and complaints. People's records were accurate, up-to-date and fit for the purpose of ensuring care and welfare needs were known and met. Effective systems for the handling and storing of records ensured confidentiality and people's privacy were maintained.

We met with four people who lived at the home during the visit. We were unable to gather their views as some people did not communicate verbally. One person did tell us that the staff were all right and that they were happy living in Ivydene.

We spent time observing how staff interacted and supported people. We saw staff treating people in a sensitive, respectful and professional manner.

We looked around the building which was clean and free from unpleasant odours. The rooms we were shown were personalised with photographs, books, TV's and pictures. There were ceiling hoists in all the bedrooms for people who required assistance with their mobility. A shaft lift had been installed to provide access to the first floor. We saw that there was sufficient space for people using a wheelchair, to move around the ground floor of the home. In the hallway so that people would know who was on duty photographs of the staff working that day were on display.