11 July 2023
During an inspection looking at part of the service
Eastwood House is a care home providing accommodation and personal care. It can accommodate up to 37 people. At the time of our inspection there were 32 people using the service. Some people were living with dementia.
People’s experience of using this service and what we found
Since our last inspection we found systems and processes to monitor and improve the home had been reviewed to ensure improvements were identified and acted on.
People told us they felt happy and safe living at the home. Risks associated with people's care had been identified and managed to keep people safe.
People were safeguarded from the risk of abuse and systems in place helped to protect people. During our inspection we found sufficient staff available to support people. We also viewed the providers dependency tool which was used to help calculate the number of staff required.
Recruitment had been carried out safely and in line with the providers recruitment policy. People received their medicines as prescribed. Accidents and incidents were being monitored and action taken when things went wrong.
People were supported to have maximum choice and control of their lives and supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Person centred care was promoted by the management team and staff. Staff were promoting people to be independent and involved in their care. Care plans clearly included information which was personal to each person.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update
The last rating for this service was requires improvement (published 24 March 2022). The provider completed an action plan after the last inspection to show what they would do and by when to improve.
At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
We received concerns in relation to fire safety and environmental concerns. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Eastwood on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.