The Care Quality Commission

Archived: Newton House Residential Care Home

Earlstone Crescent, Cadbury Heath, Bristol, BS30 8AA (01454) 866281

Provided and run by:
South Gloucestershire Council

All Inspections

10 November 2012

During a routine inspection

Newton House is registered to accommodate 37 people; at the time of our visit 16 people were in residence, this was because South Gloucestershire Council are decommissioning all of their care homes. No new admissions were being made into Newton House and the people living at the home were being consulted and supported through care management processes to find an alternative home.

We spoke to people about the support they received and they told us that the staff were polite, caring and friendly. One person said; "I get on well with the staff they are all really nice".

We asked one of the people living at the home if they knew what to do if they wanted to make a complaint they told us 'I know what to do, I have no complaints to make'.

People expressed satisfaction with the food, one of the people at the home told us 'the food here is smashing, always plenty of it!' another person told us 'I don't go a bundle on food generally but I like what I get here, it is always tasty'.

People living at Newton House can be assured that the administration, recording and handling of medication was done in a safe manner.

When we spoke to people about the support they received from staff people told us that the staff were polite, caring and friendly. One person told us; "I get on well with the staff they are all really nice", another person said: "I don't have any complaints; the staff are very kind and caring when they support me".

14 January 2012

During a routine inspection

The people we met told us how they felt very well supported by the staff team at Newton House. We were told 'I cannot speak highly enough of the staff'. 'The staff are faultless'. 'The manager is very, very good'. 'The staff have no faults at all'. There was a high degree of satisfaction expressed by everyone we met about the quality of the care and the overall service at Newton House.

We saw people were well supported by staff with their range of needs. We saw that care plans properly supported care practises, with up to date information to guide staff to give people the right care and support that they needed.

People felt safe and said they were properly treated by the staff at Newton House. We saw effective systems were used to ensure staff were competent about the subject of safeguarding.

People were supported by a well trained staff team. The staff had done training in a range of subjects relevant to their needs. People were cared for by staff with a good understanding of their care needs.

We saw that people were consulted regularly about the care and support they received at Newton House. We saw systems to review and learn from critical incidents and occurrences that impacted on people's health and wellbeing.