Archived: Olive Lodge

Updated 13 August 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by an adult social care inspector

Service and service type

Olive Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We contacted the local authority for feedback. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with six people who used the service about their experience of the care provided. We spoke with six members of staff including the registered manager, team leaders, care workers and catering staff. We spoke with a visiting health professional and two volunteers from the community. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included four people’s care records and multiple medication records. We looked at four staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including policies and procedures.

Updated 13 August 2019

About the service

Olive Lodge is a residential care home providing personal and nursing care to 36 people aged 65 and over at the time of the inspection. The service can support up to 40 people.

People’s experience of using this service and what we found

People said they felt safe and secure living at the home, and they felt it was clean and tidy.

People said they felt there were enough staff to meet their needs. Staff were recruited safely, and they knew how to protect vulnerable people from abuse and harm.

People’s medical and physical health needs were met by trained, knowledgeable staff. Staff worked with external healthcare agencies to meet people’s needs and ensure they received their medicines as prescribed.

People said staff were kind and caring. Staff were able to describe how they protected and promoted people’s independence, privacy and dignity.

Care plans took into account people’s individual routines, preferences and cultural needs. Care plans were reviewed regularly.

There were a wide range of activities on offer which people said they enjoyed. The registered manager had built a wide network of links within the local community to ensure people were actively involved in and engaged with the people and facilities available in the local area.

The registered manager used the provider’s quality assurance processes and procedures to monitor and improve the service people received.

People said they were confident in raising concerns and that their views would be listened to. There were regular meetings and an annual survey used to gather feedback on service performance.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was good (published 14 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Olive Lodge on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.