The Care Quality Commission

Archived: Crossroads Care Cambridge City Limited

The Paddocks, Lincoln House, 347 Cherry Hinton Road, Cambridge, Cambridgeshire, CB1 8DH (01223) 415600

Provided and run by:
Crossroads Association Cambridge

All Inspections

22 October 2013

During an inspection looking at part of the service

The purpose of this inspection undertaken on 22 October 2013 was to assess improvements made in relation to shortfalls identified during our previous inspection visit of 05 June 2013. We did not request information directly from people using the service on this occasion.

Since our last visit we saw that care planning documentation and records had been audited and improvements had been made

5 June 2013

During a routine inspection

People that we spoke with were complimentary and satisfied with the care and support they received from the agency. They made comments such as, 'The staff are really helpful and reliable' and, 'The staff are kind and respectful when they support my relative.' People told us that the care staff worked in a respectful way that promoted dignity and respect at all times. People using the agency felt that their views were taken seriously and any concerns were listened to and properly dealt with.

A wide range of care and support was provided to ensure that peoples' needs were being met. There was evidence of people's agreement and involvement in the planning of their care and support.

The agency had an efficient recruitment procedure in place so that only staff who were suitable to work with vulnerable people were employed.

The agency had an effective system to regularly assess and monitor the quality of the service that was provided to people. However, the service may find it useful to extend surveys to relatives and healthcare professionals who are in regular contact with the service.

Recording in some documents needs to be improved so that care planning documentation was up to date, accurate and consistent to ensure that people received appropriate care.

19 April 2012

During a routine inspection

People we spoke with told us that they were regularly involved in the reviewing and planning of their support needs. People were positive about the care and support they had received from care staff and made complimentary comments including, "They are very good and I couldn't do without them"

People felt that they were informed of any changes that the service was making and could raise any concerns or issues with the service's management at any time.

4 January 2011

During an inspection in response to concerns

People told us that they were pleased with the service they receive from Crossroads and feel they or their relatives are cared for by dedicated, caring and professional people.

They told us there had been a change of manager resulting in a better relationship with office staff. People said their care plans and risk assessments had been updated and they had been involved in the process.

People told us they knew how to make a complaint but it had never been necessary.