"It's a first class service".Professionals visiting the home told us staff are, "very, very friendly and very, very helpful'. We were told staff are interested in patient care and promote residents dignity and privacy. An example of this was the use of bedrooms when receiving care and treatment. Staff told us that they meet with the acting manager and discuss things and that the manager is available and will support and advise them.
Residents we spoke with told us that the staff were nice to them. One resident said that there was one worker who she really liked a lot and she was her favourite. Another resident told us, "All the staff are lovely".
One resident told us they received their medication each day and are asked if they are in any pain or discomfort.
One resident said their room was cleaned regularly. A resident told us they felt safe and secure at Abbots Grange something they didn't feel when they lived alone.
A resident told us that they see medical professionals when they have asked or need to. One resident said that the manager had arranged with social services and other people to make sure they could go home as planned and had explained everything to them so they knew what was happening.
Residents told us that there was a choice at each mealtime and that the food was good. The menu is displayed on the door of the dining room, however residents were unaware of this but did say staff come and ask them what their choices are for the meals each day. One resident said they didn't eat well at home and that was one of the reasons why they had come to stay at Abbots Grange. They commented that their appetite had improved and they felt better for having regular meals.
We were told that, if necessary, staff use appropriate equipment, such as a hoist, to ensure residents are comfortable on their bed to receive healthcare. Healthcare professionals told us they are asked by staff to check on residents who they have queries about and follow advice. One professional visitor said, staff promote Abbots Grange as residents own home and try and ensure that it is a home.
A resident told us," the care is good here and the staff are lovely'. Another relative told us that the home work with the family to best look after their cared for relative".
A resident told us they were aware of what was in their care plan and had been involved in planning the care that they wanted and needed. We observed during a relatives meeting residents giving feedback about the care and support their cared for resident received and advice on how this could be developed.
Residents told us that they didn't really have anything to do during the day except watch television and chat to each other.
A relative said they were happy with their cared for relative's bedroom. Another relative told us the drive way leading from the home needs some attention as there are a lot of pot holes and described the difficulties when taking out residents in wheelchairs.