Central Lakes Medical Group

Updated 12 December 2023

Central Lakes Medical Group is located at Rydal Road, Ambleside LA22 9BP. It has a branch surgery at Bragg Field, Hawkshead, LA22 0QW

The provider is registered to deliver the regulated activities of diagnostic and screening procedures; maternity and midwifery services; treatment of disease, disorder or injury; and, surgical procedures.

The practice is situated within the NHS Lancashire and South Cumbria Integrated Care Board (ICB) and delivers a General Medical Services contract (GMS) to a patient population of over 5900 patients. This is part of a contract held with NHS England. The practice is part of a wider Primary Care Network (PCN).

Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is on the 9th decile (9 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice population is 97.7% white with the remainder of the population being mixed.

The practice is open between 8am to 6.30pm Monday to Friday The practice offers a range of appointment types including telephone consultations and advance appointments.

Out of hours services are provided by 111 and Cumbria Health On Call.

Updated 12 December 2023

We carried out an announced comprehensive follow up inspection at Central Lakes Medical Group on 30 September 2019. We undertook this inspection following an inspection in March 2019. At that time, we rated the service as Requires Improvement. We issued the provider with a requirement notice for a breach of regulation 17, Good governance. The full report from our March 2019 inspection visit can be found here www.cqc.org.uk

We based our judgement of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• The practice had made improvements to their quality assurance systems which were now underpinned by consistent monitoring.
• Patients received effective care and treatment that met their needs.
• Health and safety, fire safety and infection control checks and audits were now being completed for both the Ambleside site and the Hawkshead branch surgery.
• Patients commented that staff were caring and professional.
• Staff were well trained and competent in the delivery of good patient care.
• The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

The areas where the provider should make improvements are:

• Continue to develop their electronic quality assurance systems.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care